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Privacy Policy - Distinctly British

Privacy Policy

Last updated: May 2018

We promise to keep your privacy and the data you provide us with safe and secure.

This Policy explains the information we collect about people who visit our website and why we are collecting it, as well as information about how we use it, if we share it and how we keep it secure.

We may update or change this Policy from time to time – you can see the month that the Policy was last updated at the top of this page. Please check occasionally to ensure that you’re happy with the changes. By using our website you’re agreeing to be bound by this Policy.

If you need to contact us about any aspect of this Policy you can do so by emailing us at ienquiries@distinctlybritish.co.uk, by writing to us at Distinctly British, 19 Tyrell Gardens, Windsor, Berks SL4 4DH, or calling us on 0844 272 5488.

Who we are

Distinctly British Ltd is a small UK company dedicated to promotion and selling goods from a small range of small, quality UK producers. Through its website distinctlybritish.com. .it offers these products for sale online and all purchases are dispatched direct from the relevant producer.

How do we collect information from you?

We obtain information about you when you purchase goods from our website in order to facilitate delivery of your purchases. Payment information is procedded via certified 3rd party payment gateways Sagepay or PayPal as chosen by the purchaser. We never have site of your card or pPayPal details and any queries regarding payment or refunds are carried out via these processors using a unique payment code allocated for each transaction.
You may also register yourself on our site without making a purchase.

What type of information do we collect?

The personal information we might collect from you includes your name, email address and postal address and telephone numbers to facilitate delivery and query handling.

How is your information used?

We may use your information to:

Send you information about our products and services;
Seek your views or comments on the services we provide;
Deal with entries into a competition;
Notify you of changes to our services;
You may opt-out of any email communications by using the ‘unsubscribe’ link within each email, by contacting us at e4nquiries@distinctlybritish.co.uk or by calling us on 0844 272 5488.

We will hold your personal information on our systems until such a point that you request its removal. Please see ‘How you can request, edit or erase the information we hold about you’ section below on how to do this.

Data sharing

If you have entered a competition, we may be required to pass your contact details onto prize providers in order to supply a prize to you. What data we share will be made clear to you at the time of winning a prize.

We do not supply any data, personal or otherwise, to third parties except for delivery information for purchases as above.

How you can request, edit or erase the information we hold about you

You have the right to ask for a copy of the information we hold about you. You can do this by emailing us at enquiries@distinctlybritish.co.uk or by writing to us at Distinctly British, 19 Tyrell Gardens, Windsor, Berks SL4 4DH. We will aim to process your request as quickly as we can and at the latest within 14 days of receiving the request. We will provide the information to you by email. We may charge a small administration fee of £10 for any excessive or repetitive requests.

You are responsible for the accuracy of the data we hold about you. If you notice that anything is incorrect, or that anything is out of date you can ask for this information to be changed by contacting us at enquiries@distinctlybritish.co.uk, calling 0844 272 5488 or by writing to us at Distinctly British, 19 Tyrell Gardens, Windsor, Berks SL4 4DH.

You may, also, at any time request the erasure of your account and any information we hold about you by emailing ienquiries@distinctlybritish.co.uk, calling 0844 272 5488 or by writing to us at Distinctly British, 19 Tyrell Gardens, Windsor, Berks SL4 4DH. We aim to respond to requests for erasure within 5 working days.

Use of cookies

Cookies are widely used tiny pieces of software (files) that are installed on a computer or mobile device when an individual visits a website.

We use cookies to help us to identify whether you have visited our site before and to personalise our service to you.

Session cookies are temporary cookies that remain in the cookie file of your browser until you leave the website. We use session cookies to allow you to carry information across pages of our website and avoid having to re-enter information, and to compile statistics that allow us to understand how users use our website and to help us improve the structure of our website.


We may use other persistent cookies from time to time to help us recognise you as a unique visitor when you return to our website and to monitor your use of our website. This will allow us to tailor the content of certain areas of our site and offer you promotions that match your preferred interests.

The use of any information we collect through the use of session cookies will be subject to the same controls as other information covered by this Privacy Policy.

Google Analytics

Our website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). The information generated by the cookie about your use of our website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of our website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. Further information about Google’s privacy policy may be obtained from http://www.google.com/privacy.html.